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Privacy Policy
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Effective Date: Dec 1, 2024

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KRUCH Custom Bicycles ("we," "our," or "us") is committed to protecting your personal information and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

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1. Information We Collect

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1.1 Personal Information:

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  • When you make a purchase or create an account, we may collect:

    • Name

    • Email address

    • Phone number

    • Billing and shipping address

    • Payment information (processed through secure third-party payment providers)

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1.2 Non-Personal Information:

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  • We may collect non-identifiable information such as:

    • Browser type

    • IP address

    • Pages visited on our site

    • Time spent on the site

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1.3 Cookies and Similar Technologies:

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  • Our website uses cookies to enhance your browsing experience, remember preferences, and track website usage.

  • You can adjust your browser settings to refuse cookies; however, this may impact website functionality.

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2. How We Use Your Information

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2.1 To Provide Services:

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  • Process and fulfill your orders

  • Respond to inquiries and provide customer support

  • Communicate updates about your order or account

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2.2 For Business Purposes:

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  • Analyze website performance and improve user experience

  • Develop new products and services

  • Send promotional emails, if you have opted in

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2.3 Compliance with Laws:

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  • Meet legal and regulatory requirements

  • Detect and prevent fraud or other unlawful activities

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3. Sharing Your Information

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3.1 Third-Party Service Providers:

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  • We may share your information with trusted third parties who perform services on our behalf, such as:

    • Payment processing

    • Shipping and delivery

    • Website hosting and analytics

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3.2 Legal Requirements:

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  • We may disclose your information if required by law or to protect our legal rights.

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3.3 Business Transfers:

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  • In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

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4. Data Retention

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  • We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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5. Security Measures

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  • We implement appropriate technical and organizational measures to safeguard your information from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

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6. Your Rights

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6.1 Access and Correction:

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6.2 Withdraw Consent:

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  • You can withdraw consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.

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6.3 Complaints:

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  • If you believe your privacy rights have been violated, you may file a complaint with us at custombikes@kruchexperience.com or with the Office of the Privacy Commissioner of Canada (OPC).

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7. Cross-Border Data Transfers

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  • Personal information may be stored and processed outside Canada, in jurisdictions with different privacy laws. By using our services, you consent to such transfers.

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8. Updates to This Policy

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  • We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the "Effective Date" will be revised accordingly.

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9. Contact Us

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For questions or concerns about this Privacy Policy or your personal information, please contact us:

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Thank you for trusting KRUCH Custom Bicycles. We value your privacy and are committed to protecting your personal information.

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